Return Policy

Motherlode pieces are limited release and are final sale. We do not accept returns, refunds, or exchanges for fit, change of mind, color preference, preorder timing, or ordinary wear.

The only exception is for an item that Motherlode determines, in our discretion, to be defective. Defect review must be requested promptly after delivery with your order details and clear photos of the issue.

If our team determines the item is defective, we will decide the appropriate resolution, which may include repair, replacement, store credit, or refund depending on the item, availability, and circumstances.

Items sent for review must be unworn, unused, unwashed, and include original packaging where possible. Items damaged by wear, laundering, alteration, storage, fragrance, cosmetics, or mishandling are not defective.

Email hello@themotherlode.shop with your name, order reference, delivery date, and clear photos. Please wait for our team to respond before sending anything back.